Returns And Refunds For Faulty Items

What Can Be Returned?

Most items can be returned including;

  • Necklaces.
  • Bracelets.
  • Rings.
  • Keyrings.
  • Bookmarkers.
  • Bangles.
  • Gift sets with no earrings included.
  • Mobile phone charms.
  • Bag charms.
  • Fridge Magnets.

Which Items Are Excluded From The 14 Day Return Policy?

  • Earrings of all Kinds.
  • Bespoke orders (When you have asked us to create a particular item for you.)
  • Any personalized name jewellery.
  • Watches.
  • Hair Clips And Pins.
  • Gift Sets including earrings.
  • Create Your Own Bracelets/Keyrings.

Why Can't Earrings Be Returned?

Due to the high risk of hygiene concerns which could develop in other customers who buy return earrings, we cannot accept returns for earrings, ear studs, hair clips or personalised items of all kinds including, bespoke orders. This does not affect your statutory rights.

How Long Do I Have To Return Items?

All faulty or damaged items can be returned within 14 days. For a full refund including return postage on damaged or faulty items only and the original delivery charge.

Returns made after the 14 day return policy has expired will Not be accepted or refunded.

Can I Return Unwanted Goods?

No, unless a wrong order was sent to your house by mistake.

Otherwise no, we do NOT accept orders back just because you have changed your mind. All items are made to order at the time of purchase and come under Custom or Personalized products.

Please bear that in mind before placing an order with us.

We cannot refund returned items after the 14 day return period has expired.

What Do I need To Included When I Return Damaged Items Back?

  • The damaged item.
  • Any gift boxes or pouches.
  • Original envelope the order was sent in.

What Is The Best Method To Use To Send Damaged Items Back?

The method you use is up to you.

However we suggest you send all items back 1st class recorded signed for to ensure we receive your return items within the 14 day period and for a quick refund.

We also recommend you keep proof of postage.

When Will I Receive My Refund?

Refunds are processed when items have been received and verified.

Regrettably we cannot refund goods which have not been returned to us.

Where Do I Return Items To?

If you decide to return a damaged or faulty item contact us first at:

[email protected]

You will be given instructions of where to send your items to.